Return Policy

Loring will offer store credit for purchases that were made in error. Include a copy of your packing slip or invoice with your return and provide us the following information:

• Part # / quantity being returned.
• Reason for return. If your product is defective, please call our Technical Support Team to obtain a Return Authorization # at 707-526-7215 x 217.
• Contact person, phone # and email for whom we can contact in the event further information is needed to complete your return.

Return shipment
Please ensure that you insure the return for the merchandise value and ship to:
               Loring Smart Roast
               Attn: Customer Care Dept.
               3200 Dutton Ave., STE # 413
               Santa Rosa, CA 95407

Most returns processed in 7-10 business days. 
Please note some returns may require extended processing days 
for technical evaluation, peak times, etc.

Our Customer Service and Technical Support Team is happy to help if you have any questions. Email support@loring.com or call +1 (707) 526-7215 x 217.

Merchandise Returns Terms and Conditions
Merchandise returns require pre-authorization from a Loring Technical Support Representative and require a Return Merchandise Authorization (RMA) #. Email support@loring.com or call +1 (707) 526-7215 x 217. Write the RMA# clearly on the outside of the outer carton.

All refunds are issued to the original method of payment.

Return all accessories, manuals/instructions, warranty cards, manufacturer packaging (including factory box, foam, fillers, and padding), hardware (grills, screws, etc.) and printed material (booklets, manuals, instructions, etc.) Fees imposed to us by our supplier to replace packaging, hardware, or printed materials are deducted from the refund amount.

Return postage-prepaid and insured via ground or parcel post. Package the product to protect it from damage in route to Loring Smart Roast. Insure the package for the value of the product. In the event the returned package is damaged in route to Loring due to insufficient packaging, you may file a claim with the carrier. Insufficient packaging may be cause for some carriers to deny damage claims.

Most returns are processed in 7-10 business days. Please note some returns may require extended processing days for technical evaluation, peak times, etc.

               Loring Smart Roast
               Attn: Customer Care Dept.
               3200 Dutton Ave., STE # 413
               Santa Rosa, CA 95407